We stand behind all our products at Huntington Village Vapes. You are always encouraged to bring the device back to the shop and have us take a look at it to see what we can do to resolve the issue. If you are trying to address the issue yourself, customers frequently go on Youtube for help videos and tutorials. If we cannot resolve the issue and the device is not broken due to user error than we will do our best to swap out the device or give you an in-store credit for the amount of the broken device.