About yougotejuice.com
You Got E-Juice is the best affordable e-juice manufacture on the market. We set out with one mission, to make vaping affordable for everyone. We have award winning flavors at affordable prices. We also offer free shipping with the U.S.
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We use only Premium NicSelect Nicotine, 99.7% pure USP grade Kosher Vegetable Glycerin, and 99.97% pure USP grade Kosher Propylene Glycol. No food coloring, nor any other unnecessary additives are used in You Got E-Juice premium e-liquids.
In order for us to ship an order, all of our customers have to go through our age verification process. This is mandatory due to the FDA regulation that deemed electronic-cigarettes and associated products, tobacco products. Because of the regulation, you must be of age to purchase tobacco products in the state you live in (legal age varies state to state and county to county). An email will be sent to you with details of our verification process and requirements. If you have been verified with us in the past and have received the email, it can be for a few different reasons;
If the email address you entered during checkout is misspelled you will automatically create yourself a new profile which may need verification, this can be easily cleared up by contacting our support staff (contact information below).
If an order is placed by one person and to be shipped to another, verification will be needed for the both people on the order. Same goes for if it is being shipped to a different person than the biller.
If you think you received the verification email by mistake you can contact our support staff (contact information below) so they can clear that up for you.
If your order has yet to be shipped, please check your email for an email from our support staff regarding age verification. We do not ship orders until the the age verification has been completed. Once you are verified, please allow 3 to 5 business days for shipping. If your order still has not been shipped after the 5 day period, please contact our support staff via email or telephone (contact information below).
Before we can resolve an unsuccessful delivery, we ask that our customers wait 10 business days before contacting us. For international orders, a full 14 business days must pass before we can resolve an issue of the same nature. Please contact our support staff (contact information below) after the required wait time if the order still has not arrived or your tracking has not been updated within that time frame.
Please take a photo of what you did receive, along with the paper invoice (international orders do not have an invoice) and email it to our support staff. Your order will be rectified the next business day.
You can go to our website, yougotejuice.com, and locate the global ambassador banner on our homepage. By clicking on the ‘get started’ tab, you will be prompted to fill out our brand ambassador application. An email will be sent to all accepted applicants on the last day of the month in which you applied.
Yes! We highly recommend steeping our juices in a cool, dark place with the cap placed loosely on the bottle for 5-7 days.
Shipping for domestic orders is free and can take anywhere between 2-7 business days to arrive. Delivery time is never guaranteed. Priority shipping costs are currently $6.30-16.55 (depending on the weight of the order) and can take 2-3 business days to arrive. Delivery time is never guaranteed.
Shipping rates and times cannot be determined for international orders as they vary drastically depending on your location and the amount of product ordered.
All of our discount codes are for one time use only. If you enter a code at checkout and do not notice it applied immediately, and it hasn’t been used before, do not resume with your checkout. You can call or email our support staff (contact information below) so they can make sure you do receive the discount. Once an order is confirmed we cannot go back and apply a discount to the order. If the code has not been used and it does not work, it could be a glitch or we could have discontinued the code, if that is the case we will issue you a current working one.
You will be required to submit a clear proof of valid State or Federal issued photo I.D. below.We are not authorized to sell to Utah or Indiana residents.
If you have placed an order, and you have not received it, your order may be on 'Hold Status' pending age verification. If you do not verify your age within 72 business hours we will cancel your order. It may take up to 10 business days for your bank to release your funds.
Apple Jack - Just like our favorite apple cereal with cinnamon. For those who like a kick with your breakfast!
Apple Juice on Ice - An inhale that tastes just like a juicy red apple straight from the fridge, with an exhale that’s icy and refreshing.
Blood Orange Creamsicle - Blood oranges, with thier sweet hints of raspberry, paired perfectly with a smooth and delicious cream.
Chocolate Covered Strawberry - Strawberries picked at the peak of ripeness dipped in rich and sweet white chocolate will tantalize your taste buds and leave you wanting more!
Cinnamon Roll - Indulge in a rich freshly baked roll with a hint of cinnamon. A one-of-a-kind experience you can smell and taste.
Egg Tart Custard - Commonly known as a Portuguese Egg Tart, this flavor incases a warm and flakey dessert that is filled with a smooth, delicious custard.
Fruit Burst on Ice - A decadent blend of strawberry, apple, and peach with a menthol kick that will leave you feeling refreshed!
Key Lime Cheesecake - Citrus limes perfectly blended with a classic New-York Cheesecake to give you a sweet and tangy flavor.
Lemon Custard - A Blend of lemon and rich creamy custard create a sweet and sour treat that will leave your mouth watering for more.
Lucky Cereal - Our version of the cereal that a certain silly leprechaun can’t stop chasing and this time we added the milk.
Muffin Top - The best part of the muffin is the top! Especially when it includes zesty bursts of a ripe orange.
P.O.G - The trifecta of tropical flavors! Blends of passion fruit, oranges, and guava will have you feeling like you’re on vacation to a tropical island.
Pumpkin Cheesecake - Old-fashioned cheesecake infused with delectable pumpkin filling that will remind you of going home for the holidays.
Sugar Cookie - Remember going to Grandma's house and getting caught with your hand in the cookie jar, but they were just so good you didn't care how much trouble you got in?
Summer Breeze - A sweet Strawberry and Cantaloupe Cream vape with a nice Menthol accent that reminds you of a cool Summer's Breeze.
Once you place your order we start to process it. We normally ship all orders next business day, however we can have up to 5 working days to process and ship your order, but we reserve the right to extend that time for any reason. We ship via United States Postal Service. We offer first class mail (orders under 16oz) and priority mail. First class mail normal delivery time is 2-7 days depending on your location. This delivery time is not guaranteed by United States Postal Service. Priority mail normal delivery time is 1-3 days. This delivery time is not guaranteed by United States Postal Service. Shipping Fees are non-refundable. International shipping times and rates will vary. We do not make any guarantees about shipping rates or delivery times. It may take up to 24 hours after we provide you with your tracking number for the courier to update their system. Shipping Fees are non-refundable.
Orders can be viewed online by simply logging into your account at yougotejuice.com. You will be emailed your tracking number for all orders shipped. You can track your order via USPS.com or by calling 1-800-222-1811 with the tracking number emailed to you. Receive text alerts on your phone or text a tracking number to 2USPS (28777) to check a package's status on the go. Standard Message and Data rates may apply.
We do not except returns on e-liquid. If you receive an item DOA (dead on arrival), damaged, or otherwise defective please contact us at support@yougotejuice.com or fill out the contact form. Returns are excepted on a case by case basis.
If you received an order with item(s) that doesn't match your receipt, We will be happy to exchange your order for the correct item(s). Please email a photo of the product along with your receipt to support@yougotejuice.com
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
Does our site allow third party behavioral tracking?We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.yougotejuice.com. www.yougotejuice.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
Our privacy policy, which sets out how we will use your information, can be found on this page. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.yougotejuice.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.yougotejuice.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with www.yougotejuice.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.yougotejuice.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.yougotejuice.com or may in some cases be a third party. Where a contract is made with a third party www.yougotejuice.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.yougotejuice.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.yougotejuice.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.yougotejuice.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.yougotejuice.com.
You agree to indemnify, defend and hold harmless www.yougotejuice.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
www.yougotejuice.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.yougotejuice.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.yougotejuice.com.
Contact Information
Opening Hours:
Monday: 8:00 AM – 3:30 PM
Tuesday: 8:00 AM – 3:30 PM
Wednesday: 8:00 AM – 3:30 PM
Thursday: 8:00 AM – 3:30 PM
Friday: 8:00 AM – 3:30 PM
Saturday: Closed
Sunday: Closed